Paxar Technical Support

We offer email, fax and telephone technical support for the products we carry - and there is even more help available for all of the products - please see the more detailed notes below for each supplier.

One of the best ways to get support is email. Send your support request to tyoung@paxar.ca with the following information in your email:

If you prefer to use fax, please send this information to 250-746-0994.

Please use the telephone as a last resort as our technician is not always available. It is extremely important that we have as much information as possible before getting back to you and it has been our experience that this information is best provided using email or fax rather than voice mail.

Most of our suppliers provide a lot of information on their web pages, as well as access by email to their technical support staff.

Nemetschek - Vectorworks

If you need technical support for Nemetschek NA products, it is available in all kinds of places.

Start with your comprehensive manual(s), the interactive on-line help, and the included support DVD's.  Often the answer is right at your fingertips or actually on the computer.

For up-to-date information on a huge variety of subjects, please go to their main tech support page, DIGEST version of the VectorWorks Mailing List. You will find a lot of information on the links from this page, as well as contact emails.

We strongly suggest you sign up for the DIGEST version of the Vectorworks Mailing List. Although more information than you may really need to know comes out every day, this community of dedicated Vectorworks users provides a tremendous amount of support for both new and experienced users.

If you feel you need training rather than technical support, please check out the Paxar Training page.

Abvent - Artlantis

For Technical support for Abvent Software, please go to Abvent Support, where you can find the FAQ's, plus a place to enter an "incident report."

 

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