"New 3D changes – fantastic. This is exactly what we need! Can’t wait to see what else you have in store!"

~ Kevin Quigley

"I used to do all my modeling with a different software, but I have switched over to VW for everything now. As this whole BIM thing becomes more of a reality for me working in VW from the beginning is a much better workflow. The VW tools have advanced enough in the last few versions that any advantage I used to see in the other program is gone."

~ Patrick B. McConnell

We offer email, fax and telephone technical support for the products we carry - and there is even more help available for all of the products - please see the more detailed notes below for each supplier.

Support Request Form

Please enter the required information using the form below. Your request will be assigned to our support personnel and you will be contacted via email in order to help you with your issue.

Fields marked with an asterisk * are required.

Your name:	*
Company:
Email Address:	*
Phone:	*
Operating System: ie: Windows, Mac OSX, etc.	*
Operating System Version: ie: Vista, 7, 10.6	*
Software and Version: ie: Vectorworks Architect 2011	*
Serial #:	*
Other pertinent details of your setup:
Description of the problem: Please go into as much detail as possible!	*
Security Code: Please enter the characters to the right into the field provided:	Reload Image

Or, send your support request to tyoung@paxar.ca with the following information in your email:

the name of the software and version
your computer's operating system and version
any other pertinent details of your setup
description of the problem you are having.

If you prefer, please FAX this information to 250-746-0994.

Please use the telephone as a last resort as our technician is not always available. It is extremely important that we have as much information as possible before getting back to you and it has been our experience that this information is best provided using email or fax rather than voice mail.

Most of our suppliers provide a lot of information on their web pages, as well as access by email to their technical support staff.

Nemetschek - VectorWorks

If you need technical support for Nemetschek Vectorworks products, it is available in all kinds of places.

Start with your comprehensive manual(s), the interactive on-line help, and the included support DVD's. Often the answer is right at your fingertips or actually on the computer.

For up-to-date information on a huge variety of subjects, please go to their main tech support page, http://www.nemetschek.net/support/. You will find a lot of information on the links from this page, as well as contact emails.

We strongly suggest you sign up for the DIGEST version of the VectorWorks Mailing List. Although more information than you may really need to know comes out every day, this community of dedicated VectorWorks users provides a tremendous amount of support for both new and experienced users.

If you feel you need training rather than technical support, please check out the Paxar Training page.

Abvent - Artlantis

For Technical support for Abvent Software, please go to Abvent Support, where you can find the FAQ's, plus a place to enter an "incident report."

Paxar : Technical Support

Support Request Form

Nemetschek - VectorWorks

Abvent - Artlantis